Shipping Policy

U.S. DOMESTIC ORDERS

We ship via USPS and UPS. We offer Ground Shipping, Priority Shipping and Express Shipping. Delivery is calculated once package leaves our warehouse.

INTERNATIONAL ORDERS (INCLUDING CANADA)

We ship to Europe, Australia, Canada, France, Germany, the United Kingdom, Denmark, Netherlands and other international destinations with tracking. We offer Asendia e-PAQ Plus International (Economy International) and UPS Worldwide Expedited (Expedited International) shipping options. Delivery is calculated once package leaves our warehouse. Please be aware that shipping times are estimates and are not guaranteed.

Currency 

All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged.

Taxes and Duties 

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the import duties, taxes, and charges during checkout. Any applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.  If you decline to pay for these fees, and customs is holding your package, customs will deem the package abandoned and you will not receive a refund.

ALL CUSTOMERS

Shipping rates and estimated delivery times are displayed on the shipping method page in checkout. We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout, when necessary.

Most orders are shipped within 1-3 business days following your order date, however during peak times do allow extra business days before your order is shipped. Business days are Monday through Friday, excluding major holidays

Shipping emails with tracking are sent to the email address you entered on the order. Once your item is shipped we will provide tracking and shipping information to that email address only. We ask that you please allow 24 to 48 hours from the date you receive the tracking to allow the carrier to scan the shipment and for tracking to be updated.

Please be aware that shipping times are estimated and not guaranteed. We do not accept returns or issue refunds for packages that are delayed due to service interruptions or failures caused by events beyond UnspokenFashion.com's control, such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays, customs delays, holidays or other unforeseen issues that USPS or the shipping carrier is dealing with. Once USPS or the shipping carrier has your package we are unable to make any changes or speed it along if it is stuck in transit. 

Usually, your entire order will ship in one package. However, your order might include items that originate from our other USA fulfillment centers. When that’s the case, multiple packages may ship to fulfill a single order. Our shipping notification emails will let you know what is being shipped with its carrier and tracking number. We do not charge extra shipping fees for multiple packages.

If we receive your package in the mail as undeliverable (this means that either the shipping address you provided was incorrect, attempts by the local post office/courier to deliver the package(s) were unsuccessful, the package(s) were unclaimed, or the package(s) were refused by the recipient), we will email you and give you the option to reship the package to you, in which case you'll be responsible for the reshipping fee. If we don't receive a response from you within 7 days, or if you don't opt to have the package reshipped to you, it will be considered an unauthorized return, and for safety reasons, the package will be disposed of, and no refund will be granted.

Unspoken Fashion adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for domestic and international issues or visiting their website here. For UPS shipments, you must contact them directly to discuss the issue.

Please check your parcel locker, your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with your local post office or the delivery driver who delivers your mail and do some investigating before you deem the package missing. Please contact your local post office or shipping carrier to make a claim. Package tracking on the carrier's website listed as "DELIVERED" do not qualify for replacements or refunds.

Unspoken Fashion does not hold responsibility for packages that are lost, damaged or stolen.